What if the goods I receive are damaged?

We understand that receiving a damaged product can be disappointing. Rest assured, we’re here to make it right. If your item arrives damaged, please contact our customer service team within in 3 Days of delivery. We will be responsible for all costs involved and we’ll promptly arrange for replacement or refund. Your satisfaction is our top priority.

Do you have a returns policy?

Contact our customer service team to initiate the return process within 5 days from the day you received your purchase.

Provide your order details and reason for the return authorization and any necessary documents.

Package the item securely, with original packaging and accessories.

Ship the item back to us using a trackable shipping method.

Once we received the return item, we’ll process your refund or exchange promptly.

Don’t hesitate to reach out to our customer service team. We’re here to help make the return process as smooth as possible for you.

Do I need to keep the original packaging?

Yes, products must be in the original packaging that you have received it. Original packaging often includes important information such as product details, serial numbers, and barcodes, which may be needed for processing return or exchanges. Additionally keeping the original packaging helps protect the item during transit, reducing the risk of damage.

If original product packaging has been opened, we regret to inform you that we are unable to process the refund. We kindly ask our customers to ensure the integrity of the packaging before opening to maintain eligibility for refund.

If you no longer have the original packaging, contact our customer service team for assistance, and we’ll do our best to accommodate your return. Thank you for your understanding.

Are your products authentic?

Yes, all our products are guaranteed and kept “fresh” by maintaining low inventory. We source our products directly imported from reputable agents / distributors to ensure their authenticity. We stand behind the quality and authenticity of every item we sell.  If you have any concerns about the authenticity of a product, please don’t hesitate to contact our customer service team, and we’ll be happy to address any question or issues you may have.

Can you assist me how to initiate a return for the incorrect item?

We apologize for the inconvenience caused by receiving the wrong item. to facilitate the return process, contact our customer service team to inform them about the situation. Provide your order number and details of the incorrect item received. our team will guide you through the return process and provide you with a return shipping label if necessary. Once we received the incorrect item, we will promptly process your return and re arrange for the correct item to be sent you.