General Enquiries

How do I place an order?

To place an order, browse our site, select your interested item, add it to your cart, proceed to check out, enter shipping /payment info, review and confirm your order. you'll receive a confirmation email with your order details shortly.

If you encounter any issue or have questions during the ordering process, feel free to reach out to our customer support team for assistance.

What currency are the price displayed in store?

All prices stated in Buyerkits store are in Singapore Dollar.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for your convenience.

Products Enquiries

What types of perfume do you offer?

We offer a wide range of perfume, including floral, woody, citrus, oriental and fresh fragrances to suit various preferences and occasions.

Are your products authentic?

Yes, all our products are guaranteed and kept “fresh” by maintaining low inventory. We source our products directly imported from reputable agents / distributors to ensure their authenticity. We stand behind the quality and authenticity of every item we sell.

What is mean by tester perfume?

A "tester" refers to a version of a perfume that is used for demonstration and display purposes in store. Testers are typically the same fragrance as the retail version but comes in simple packaging without retail packaging, come with or without caps.

Is tester perfume can being use?

Yes, testers can be used just like regular retail perfumes. They contain the same fragrances as the retail version.

What is mean by vial perfume?

A vial perfume refers to a small container or bottle of perfume, typically used for sampling or travelling. These vials are often small in size and can hold a small amount of fragrance, usually enough for a few applications. Vial perfumes are convenient for testing out a fragrance before purchasing a larger bottle.

Why your product pricing cheaper than retail outlet?

Our product prices are cheaper than retail outlets due to direct sourcing, Bulk purchasing discounts, promotion.

Are your looking for new products?

"Thank you for reaching out! We're always open to exploring new item for our inventory. Please feel free to contact us with more details, and our team will be happy to discuss further."

Payment Enquiries

What is payment option do you offer?

We accept visa, Mastercard, PayPal, pay now, Direct bank transfer.

When can I receive my refund?

You can expect to receive your refund within 3-5 business days.

How can we ensure safe and secure transaction?

We prioritize the security of your personal and payment information, we only work with trusted payment processors to ensure transaction.

Order/ Cancelation Enquiries

Can I cancel or modify my order after payment has been made?

Yes, you can cancel or modify your order after payment with in 1hr time frame. During promotion period, all purchases items are final cannot be canceled or exchanged.

What happened if we fail to cancel the order within specified time frame?

If you do not cancel your order within the specified time frame, it may have already been processed and shipped. In this case, you would need to wait for the order to be delivered. Additional return shipping cost will be paid by customer.

How long will it take to receive my order?

The delivery time for your order depends on factor such as your location, shipping method selected, and any potential delay during transit. Orders are processed and shipped within 1-2 business days.

Shipping Enquiries

What are shipping option method?

We offer qxpress/ Smart pack /Lala move.

Do you provide tracking number?

Yes, we provide a tracking number for all order. Once your order has been processed and shipped, you will receive an email with tracking information.

Do you ship international?

Our shipping service are exclusively available within Singapore. Currently we do not offer international shipping.

Is in store pick up available?

Yes, we offer store pick up is available during specific time frames designated by our store.

What should I do if I'm not available at home during the time of delivery?

We will make every effort to deliver your package. if you're not available we'll arrange for a re-delivery. However, for the second attempt, a re-delivery fee may be charged.

Promotion Enquiries

How do I get promo code?

Checkout our website homepage or promotion page for any ongoing offers.

Sign up for our newsletter or subscribe to our mailing list to receive exclusive promo code via email. Follow up our social media platforms.

Reach out to our customer support team directly to inquire about any available promo code or ongoing promotion.

Why is promo code not working?

If your promo code isn't working, it may be expired, entered incorrectly, or subject to specific restriction like minimum purchase requirements. Also, ensure it's not single -use code or limited to specific accounts. If issue persist, contact our CS for any assistance.